Each source environment must be on the latest service pack (SP) and rollup (RU)/cumulative update (CU) level for the respective product in the source environment.Refer to Hybrid deployment prerequisites for details. You must satisfy specific requirements if you intend to migrate from an on-premises Exchange environment.FastTrack migrates only to active Office 365 mailboxes.Refer to Products and Capabilities for details. If you performed onboarding yourself, you must pass the required checks and prerequisites.Prior to migration, you must complete FastTrack core onboarding for Exchange Online.When your migration events complete, you can expect mail from appropriately scheduled and eligible source mailboxes of your source environments to have been migrated to Exchange Online. We launch migration events in accordance with your schedule, monitor their progress, and provide status reports. You create and schedule your migration events. We provide guidance to help you plan your migration, configure your source environments and Exchange Online, and leverage our data migration services to migrate your mailboxes. When you choose to use FastTrack to migrate your email to Exchange Online, we provide migration guidance and data migration services.
For US Government/DOD customers: We provide data migration services 24 hours a day, five (5) business days a week (24x5).For Commercial and UK Government customers: We provide data migration services 24 hours a day, seven (7) days a week (24x7) (English only).External factors beyond our control (like changes to third-party application programming interfaces (APIs)) can result in changes to, delays in, or suspension of our data migration services.Unforeseen issues (like unreadable or corrupt items in the source environment) may prevent our ability to migrate of some of your data items.We can’t guarantee the speed of mail or file migrations.Box, Dropbox, and Google Drive migrations aren't supported. For GCC customers, Gmail, Exchange, and file share migrations are supported. Gmail, Box, Dropbox, and Google Drive migrations aren't supported. For GCC-H and DOD US Government customers, Exchange and file share migrations are supported.
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